Terms of Service

Last Updated: 23 March, 2026

Welcome to Lonaw. By accessing our website or purchasing our products, you agree to the following Terms of Service. These terms are designed to ensure clarity, transparency, and trust between us and our customers.

For more detailed information, please review our Shipping Policy, Return & Refund Policy, Cancellation Policy, and Privacy Policy.

Orders and Payment

Orders can only be placed through our official website.

Payments are processed securely through trusted payment providers.

Prices are displayed in GBP (£).

You are responsible for providing accurate billing, shipping, and contact information when placing an order.

We reserve the right to refuse or cancel orders in cases including but not limited to:

suspected fraudulent activity
incorrect billing or shipping information
payment authorisation failure
product availability issues

If an order is cancelled after payment, a full refund will be issued to the original payment method.

Product Information

Lonaw specialises in handcrafted leather bags and accessories made using genuine leather and carefully selected materials.

Because our products are handcrafted, each item may display slight variations in:

colour
texture
stitching
grain pattern
finish

These natural differences are part of the character of handcrafted leather goods and should not be considered defects.

Leather is a natural material and may develop creases, marks, or a natural patina over time. This ageing process is normal and contributes to the unique appearance of genuine leather products.

Where products include additional materials such as metal hardware, fabric lining, or other components, these materials will be clearly described on the product page.

Shipping

We currently ship to addresses within the United Kingdom.

Orders are typically processed within 1–2 business days (Monday–Friday) before being dispatched.

Estimated delivery times are outlined in our Shipping Policy and may vary depending on the shipping destination and carrier performance.

For full details regarding shipping costs, delivery timelines, and tracking options, please refer to our Shipping Policy.

Returns, Refunds & Exchanges

Our Return & Refund Policy outlines the conditions under which products may be returned and refunded.

Key points include:

Returns are accepted within 30 calendar days of delivery
Items must be unused and in original condition
Return shipping responsibility depends on the reason for the return

For full details, please review our Return & Refund Policy.

Customer Responsibilities

By using our website, you agree to:

provide accurate personal and payment information
use the website only for lawful purposes
not misuse the website or attempt to interfere with its operation

Customers are responsible for ensuring that delivery address information is accurate at the time of purchase.

Intellectual Property

All content on the Lonaw website, including but not limited to:

product images
text
logos
graphics
website design

is the property of Lonaw or ONYOURSHAPE LTD and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, or use any website content without prior written permission.

Eligibility

By using this website, you confirm that you are at least 18 years old. If you are under 18, you may only use this website with the supervision and consent of a parent or legal guardian.

Limitation of Liability

While we strive to provide reliable services, we do not guarantee that our website will always be uninterrupted, secure, or free from errors.

Lonaw and ONYOURSHAPE LTD shall not be liable for indirect or consequential losses, including loss of profits, revenue, or data arising from the use of our website or services.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence or for fraud.

Privacy and Data Protection

Your personal information is handled in accordance with our Privacy Policy.

We collect and process personal data only as necessary to:

process orders
provide customer support
improve our services
comply with legal obligations

We do not sell or rent your personal information to third parties.

Governing Law

These Terms of Service are governed by the laws of England and Wales.

Nothing in these Terms affects your statutory rights under UK consumer protection laws.

Any disputes arising from the use of our website or services will be handled under the jurisdiction of the courts of England and Wales unless otherwise required by applicable law.

Changes to These Terms

We may update or modify these Terms of Service at any time to reflect changes in our business practices, legal requirements, or website functionality.

Updates will be published on this page with an updated effective date.

Your continued use of the website following any changes indicates acceptance of the revised Terms.