Shipping Policy

Last Updated:  23 March, 2026

Shipping Coverage

All shipments are sent directly from our shop in the United Kingdom via Royal Mail.

We ship to: United Kingdom addresses only

We do NOT ship to:

  • Addresses outside the United Kingdom
  • P.O. boxes 
  • Military addresses 

Orders with an invalid UK address will be automatically canceled or refunded.

Shipping Costs

  • United Kingdom: FREE SHIPPING on all orders
  • No minimum order value required

Order Processing Time

  • Orders are prepared and handed to the carrier within 1–2 business days, Monday to Friday
  • Orders placed after 22:00 GMT/BST are treated as received on the next business day
  • Orders placed on weekends or public holidays are processed on the next working day

Transit Time

  • Tracked Delivery (Royal Mail Tracked 24): 1–2 business days from dispatch
  • Business days: Monday to Friday only
  • Delays: Delivery times are estimates and may be affected by factors outside our control, such as weather, customs processing, or carrier delays

Important: Delivery times are counted from the moment of dispatch, not from the order date. Please allow 1–2 business days for order processing before dispatch.

Tracking Your Order

  • Tracked Shipping: Full tracking is available for all orders with Royal Mail Tracked 24.
  • Once your order has been dispatched, you will receive a tracking number via email.
  • You can track your parcel using the tracking number on the Royal Mail Track & Trace service

Please allow up to 24 hours for tracking information to update after dispatch.

Delivery Address Requirements

Please ensure your delivery address is complete and accurate

We deliver to residential and business addresses

Orders returned due to incorrect or incomplete addresses will require an additional shipping fee for re-delivery

Lonaw reserves the right to cancel or refuse replacement orders where address details provided are inaccurate

Lost or Delayed Packages

UK Orders: Packages are considered lost only after 12 business days from dispatch

If you suspect your order is lost or significantly delayed, please contact us at contact@lonaw.com with your order number

We will investigate with the courier and arrange a replacement or refund if necessary

Undelivered Packages

If a package is returned to us as undeliverable due to:

  • Incorrect address provided by customer
  • Customer unavailable for delivery
  • Customer refusal to accept delivery

The customer will be responsible for return shipping costs and any re-delivery fees.

Contact Information

Email: contact@lonaw.com

Phone: +44 149 425 8364

Address: Lonaw, 45 High St, Amersham HP7 0DP, United Kingdom - Find us on Google Maps

Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+00:00)

By placing an order, you confirm that you have read, understood, and agree to this  Shipping Policy.

Response Time: We aim to reply promptly during support hours Monday – Friday, 9:00 AM – 6:00 PM (GMT+00:00).