Cancellation Policy

Last Updated: 23 March, 2026

This Cancellation Policy explains how customers can cancel an order placed on the Lonaw website and how cancellations are handled before or after an order has been dispatched.

Cancelling an Order Before Dispatch

Orders are typically processed within 1–2 business days (Monday–Friday) before they are dispatched to the shipping carrier.

You may cancel your order within 24 business hours of placing it for a full refund, no questions asked.

If your order has not yet been dispatched, we will cancel the order and issue a full refund to your original payment method.

To request a cancellation, please contact us with your:

Order number
Full name used for the order

Contact details:
Email: contact@lonaw.com
Phone: +44 149 425 8364

Requests are handled during support hours Monday – Friday, 9:00 AM – 6:00 PM (GMT+00:00).

Orders Already Dispatched

Once an order has been handed to the shipping carrier, it can no longer be cancelled.

If your order has already been dispatched, you may still return the item according to our Return & Refund Policy.

Key points:

Returns are accepted within 30 calendar days of delivery
Items must be unused and in original condition
Return shipping responsibility depends on the reason for the return

Please refer to our Return & Refund Policy for full details.

Statutory Right to Cancel (UK Consumer Contracts Regulations)

If you are a consumer in the United Kingdom, you have the legal right to cancel your online purchase within 14 calendar days from the date you receive the goods, without providing a reason.

To exercise this right:

Notify us with a clear written statement (for example by email).
Return the goods within 14 days after informing us of your cancellation.

Customers are responsible for taking reasonable care of the goods while they are in their possession.

Return shipping responsibility follows the terms described in our Return & Refund Policy.

Governing law

This Cancellation Policy is governed by the laws of England and
Wales. Any disputes arising shall be subject to the exclusive
jurisdiction of the courts of England and Wales.

Refunds for Cancelled Orders

Cancellations:
For cancellations made within 24 business hours (before production begins), a full refund will be issued to your original payment method within 2–5 business days.

Returns After Shipping:
For orders returned after shipping, refunds will be processed within 2–5 business days after we receive and inspect the returned item. The time for the refund to appear in your account may vary depending on your bank.