Payment Policy
Last Updated: 23 March, 2026
At Lonaw, we strive to make payments secure, simple, and straightforward for all our customers.
Payment Options
We accept the following payment methods:
- Credit / Debit Cards – Major cards including Visa, Mastercard, American Express, and Discover, Maestro, UnionPay
- PayPal – Pay securely using your PayPal account without sharing card details with us.
- Apple Pay / Google Pay – Available on supported devices and browsers.
- Shop Pay – Fast checkout for eligible customers, with securely saved payment information.
How to Pay by Card
- Select Credit / Debit Card at checkout.
- Enter your card number, expiry date, and security code (CVV).
- Confirm your billing details and submit your order.
- You will receive an order confirmation email once payment is approved.
How to Pay with PayPal
- Select PayPal at checkout.
- Log in to your PayPal account and choose a funding source.
- Confirm payment and return to www.lonaw.com for order confirmation.
Digital Wallet Payments (Apple Pay / Google Pay)
- Select the wallet option at checkout.
- Confirm payment using your device’s security method (Face ID, Touch ID, or passcode).
- Review your order details and confirm payment.
Security and Protection
All payments are processed using SSL encryption. Card details are securely handled by our trusted payment providers (Shopify Payments, PayPal) in compliance with PCI-DSS standards and are never stored on Lonaw servers. We continuously monitor and update our systems to meet current security standards.
Payment Currency and Charges
- Orders are charged in the currency displayed at checkout (GBP)
- Any bank fees or currency conversion charges are determined by your card issuer or payment provider
Payment Issues
If a payment is declined, please:
- Check your card details and available balance.
- Contact your bank or payment provider.
- Contact us at contact@lonaw.com or via the Contact Form for assistance
Contact Information
Email: contact@lonaw.com
Phone: +44 149 425 8364
Address: Lonaw, 45 High St, Amersham HP7 0DP, United Kingdom - Find us on Google Maps
Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+00:00)
By placing an order, you confirm that you have read, understood, and agree to this Payment Policy.
Response Time: We aim to reply instantly during support hours Monday – Friday, 9:00 AM – 6:00 PM (GMT+00:00).