Privacy Policy

Last updated: 13 December 2025

ONYOURSHAPE LTD (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, stored, and shared when you visit or make a purchase from www.lonaw.com (the “Website”) or use related services (the “Service”).

By using the Website, you agree to the practices described in this Privacy Policy and our Terms and Conditions.

Definitions and Key Terms

  • Company / we / us / our: ONYOURSHAPE LTD, 45 High St, Amersham HP7 0DP, United Kingdom

  • Website: www.lonaw.com

  • Country: United Kingdom

  • Customer / you: Any individual or entity visiting the Website or placing an order

  • Device: Any internet-connected device used to access the Website

  • Personal Data: Information that identifies or can reasonably be linked to you, such as name, email address, postal address, phone number, IP address, or order details

  • Service: The online store, content, and related services provided through the Website

  • Third-party services: External providers used for payments, shipping, analytics, email communication, and similar business functions

Information We Collect

We collect Personal Data when you:

  • Browse the Website

  • Create an account

  • Place an order

  • Subscribe to our newsletter

  • Contact us via email or contact forms

The information collected may include your name, email address, phone number, billing and delivery address, order details, IP address, and device information.

Payment information is processed securely by our payment providers and is never stored on our servers.

Legal Basis for Processing Personal Data (UK GDPR)

We process your Personal Data under the following legal bases:

  • Performance of a contract – to process orders, deliver products, and provide customer support

  • Legal obligation – to comply with accounting, tax, and regulatory requirements

  • Legitimate interests – to operate, improve, and secure our Website and services, prevent fraud, and improve customer experience

  • Consent – for marketing communications and non-essential cookies, where you have explicitly opted in

How We Use Your Information

We use Personal Data to:

  • Process and deliver orders

  • Provide customer support and respond to enquiries

  • Send transactional emails (order confirmations, shipping updates)

  • Send marketing communications where consent has been given

  • Improve Website performance, functionality, and security

  • Comply with legal obligations

Sharing of Personal Data

We share Personal Data only where necessary, including with:

  • Payment processors (to process transactions securely)

  • Shipping and logistics providers (to deliver orders)

  • Email and communication services (to send order and service-related messages)

  • Analytics providers (to understand Website usage and improve performance)

All third-party providers are contractually required to process data securely and only for the services they provide to us.

We may also disclose Personal Data where required by law or to protect our legal rights.

International Data Transfers

Some third-party service providers may process Personal Data outside the United Kingdom or European Economic Area (EEA).

Where data is transferred internationally, we ensure appropriate safeguards are in place, such as UK-approved standard contractual clauses or equivalent protections, to comply with UK GDPR.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Website, analyse traffic, remember preferences, and improve functionality.

  • Essential cookies are required for core Website functionality (checkout, security, account login)

  • Non-essential cookies (such as analytics and marketing cookies) are used only with your consent

You can manage cookie preferences through our cookie banner or browser settings. Disabling cookies may affect Website functionality.

For more information, please see our Cookie Policy.

Email Communications

If you provide your email address during checkout, account creation, or newsletter signup, we may send you service-related emails.

Marketing emails are sent only where you have opted in, and you may unsubscribe at any time using the link in each email. Transactional emails related to orders will still be sent as required.

Data Retention

We retain Personal Data only for as long as necessary to:

  • Fulfil orders and provide services

  • Meet legal, accounting, and tax obligations

  • Resolve disputes and enforce agreements

When Personal Data is no longer required, it is securely deleted or anonymised in accordance with applicable laws.

Security of Personal Data

We implement appropriate technical and organisational measures to protect Personal Data, including:

  • Encrypted SSL connections

  • Restricted access to systems

  • Secure third-party service providers

While no system is completely secure, we take reasonable steps to reduce the risk of unauthorised access, loss, or misuse.

Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Request access to your Personal Data

  • Request correction of inaccurate or incomplete data

  • Request deletion of your data where legally permitted

  • Object to or restrict processing in certain circumstances

  • Withdraw consent for marketing communications at any time

To exercise these rights, contact us at contact@lonaw.com. We may request proof of identity before fulfilling requests.

Right to Lodge a Complaint

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data protection rights have been violated.

ICO Website: https://ico.org.uk

Automated Decision-Making

We do not use automated decision-making or profiling that produces legal or similarly significant effects on individuals.

Children’s Privacy

The Website is not intended for children under the age of 13. We do not knowingly collect Personal Data from children. If you believe a child has provided us with Personal Data, please contact us so we can take appropriate action.

Third-Party Links and Services

The Website may contain links to third-party websites or use third-party services. This Privacy Policy does not apply to those third parties, and their own privacy policies govern your use of their services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Continued use of the Website after changes are made indicates acceptance of the updated Policy.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Email: contact@lonaw.com
Website: www.lonaw.com
Phone: +44 149 425 8364

Company Information

Company Name: ONYOURSHAPE LTD
Address: 45 High St, Amersham HP7 0DP, United Kingdom
Company Number: 16797935
Customer Service Hours: Monday to Friday — 9:00 AM to 5:00 PM (GMT/BST)